Specializing in a Taste of the Carolina's
Our Products
Welcome to Customer Service
> Ordering Information
> Payment Options
> Sales Tax
> Shipping Information
> Delivery Options
> Payment Options
> Sales Tax
> Shipping Information
> Delivery Options
COLLINS CHOCOLATES
Ordering Information
Here at COLLINS CHOCOLATES we manufacture our candies on a daily
basis so product is always fresh. All candies are made in small batches
for both our retail and wholesale operations. Most items are in stock
and can be shipped within a week after receipt of payment or
clearance of your personal check.
If something is out of stock please allow an additional 5-8 days and
custom orders can run longer. Holidays are very busy so try and place
orders as early as you can. Due to the fact that we manufacture
candies that are hand made there may be cut off dates around holiday
times. You will be notified on receipt of payment if there are any delays
with your order.
basis so product is always fresh. All candies are made in small batches
for both our retail and wholesale operations. Most items are in stock
and can be shipped within a week after receipt of payment or
clearance of your personal check.
If something is out of stock please allow an additional 5-8 days and
custom orders can run longer. Holidays are very busy so try and place
orders as early as you can. Due to the fact that we manufacture
candies that are hand made there may be cut off dates around holiday
times. You will be notified on receipt of payment if there are any delays
with your order.
Our Chocolates have no preservatives or paraffin added and this helps to
insure top quality flavor. This also causes the chocolate to melt at a lower
temperature so special shipping is needed to assure our candies arrive fresh.
All of our products are shipped by UPS. All Truffle orders are shipped 2 day or
overnight due to their delicate nature and the fact that they do not contain
preservatives and need to be kept refrigerated. Please note that if ordering
other items with a truffle order, the entire order has to be delivered in 2 days.
If wanting the additional boxes of candy to be shipped at a cheaper price then
the truffles must be ordered separately. I'm sorry for the inconvenience but
the order cannot be split within the Yahoo store structure.
insure top quality flavor. This also causes the chocolate to melt at a lower
temperature so special shipping is needed to assure our candies arrive fresh.
All of our products are shipped by UPS. All Truffle orders are shipped 2 day or
overnight due to their delicate nature and the fact that they do not contain
preservatives and need to be kept refrigerated. Please note that if ordering
other items with a truffle order, the entire order has to be delivered in 2 days.
If wanting the additional boxes of candy to be shipped at a cheaper price then
the truffles must be ordered separately. I'm sorry for the inconvenience but
the order cannot be split within the Yahoo store structure.
To insure that your product arrives fresh we ship Monday - Wednesday
only so that your candies do not get held up in transport or get stuck
sitting in a warehouse for the weekend where they might be exposed to
temperature changes.
only so that your candies do not get held up in transport or get stuck
sitting in a warehouse for the weekend where they might be exposed to
temperature changes.
We are just outside
of Lexington, NC
the BBQ Capital
of the World!
of Lexington, NC
the BBQ Capital
of the World!
How to Order
COLLINS
CHOCOLATES
CHOCOLATES
Online Ordering
COLLINS CHOCOLATES offers you an online shopping cart to place
your order with us. Just click the items you want and they will be
automatically added to your cart. You can go back and forth between
product pages and the order form until you are ready to check out
and submit the order to us.
your order with us. Just click the items you want and they will be
automatically added to your cart. You can go back and forth between
product pages and the order form until you are ready to check out
and submit the order to us.
When you are finished shopping and its time to check out, our automated system will lead you
through the checkout process. Please fill out the shipping form with the recipients information
& select the delivery method. The Billing form comes next, this is to collect the customer's
billing information, email address, and additional comments about the order and then you will be
led to the Review Order page where you can make changes if you need too.
When you click "Send Order", the order is processed and you are taken to the Confirmation
Page, this page can be printed for future reference.
through the checkout process. Please fill out the shipping form with the recipients information
& select the delivery method. The Billing form comes next, this is to collect the customer's
billing information, email address, and additional comments about the order and then you will be
led to the Review Order page where you can make changes if you need too.
When you click "Send Order", the order is processed and you are taken to the Confirmation
Page, this page can be printed for future reference.
A UPS automatic rate calculator is built into our shopping cart system. You will be
presented with a UPS shipping method select page when you are finished shopping. As
soon as the shipping method is selected you will be shown the exact shipping charge.
presented with a UPS shipping method select page when you are finished shopping. As
soon as the shipping method is selected you will be shown the exact shipping charge.
Please re-check all of the shipping information. We are not responsible for delayed
shipments due to incorrectly entered shipping information.
shipments due to incorrectly entered shipping information.
Order By Mail
Shop the web site online. Instead of submitting the order, print out our 2 page order form
and mail it to us. Be sure to sign the order form. Please include credit card information
along with the expiration date, or check or money order and your e-mail address for
confirmation. Please do not send cash.
and mail it to us. Be sure to sign the order form. Please include credit card information
along with the expiration date, or check or money order and your e-mail address for
confirmation. Please do not send cash.
Payment Options
Pay by Credit Card using our Secure Server
We accept Visa, Mastercard, American Express, Discover,
Pay Pal, Personal Check or Money Order
Pay Pal, Personal Check or Money Order
Credit Card Safety
Shopping at Collins Chocolates is safe. Our Secure Server software encrypts all your
personal information including credit card number, name and address so that it cannot
be read as the information travels the Internet.
personal information including credit card number, name and address so that it cannot
be read as the information travels the Internet.
Pay by Check or Money Order
You can select to mail in your check or money order for the amount of your order. With a
check the order is not shipped until the funds clear. This is accepted with our printed
out order form found in the order by mail section.
check the order is not shipped until the funds clear. This is accepted with our printed
out order form found in the order by mail section.
Pay by Pay Pal
You can use either your credit card or send the funds thru PayPal.
Sales Tax
Sales Tax is collected only on orders purchased within the state of North Carolina. North
Carolina law requires that we charge 6% sales tax on the full amount of the order. Please
note that sales tax will automatically be added to North Carolina orders.
Carolina law requires that we charge 6% sales tax on the full amount of the order. Please
note that sales tax will automatically be added to North Carolina orders.
Shipping Information
We use United Parcel as our Shipper
Delivery Methods
We offer the following service for orders shipped to U.S. destinations.
From April 1st - October 31st
We only offer 3 options of shipping, this is due to the
sensitivity of temperatures down here in the South.
We only offer 3 options of shipping, this is due to the
sensitivity of temperatures down here in the South.
Standard Shipping Ground Delivery is ONLY available to Customers
in North Carolina, South Carolina, Tennessee, and Virgina
in North Carolina, South Carolina, Tennessee, and Virgina
2 Day Shipping: ( Available Year Round) Monday - Thursday delivery.
Guaranteed to arrive 2-3 working days after gift is shipped. Please
be aware this does not count the amount of time it takes to make
your order this is only 2 - day shipping after your order is
completed. Do not count weekends in expected delivery date.
Guaranteed to arrive 2-3 working days after gift is shipped. Please
be aware this does not count the amount of time it takes to make
your order this is only 2 - day shipping after your order is
completed. Do not count weekends in expected delivery date.
Overnight Air: ( Available Year Round) Monday - Thursday delivery.
Please place your order 2 days before you would like it delivered.
Do not count weekends as expected delivery date.
Please place your order 2 days before you would like it delivered.
Do not count weekends as expected delivery date.
PLEASE NOTE: ALL Warm weather shipments of Chocolate items require a
surcharge for re-usable ice packs and styrofoam coolers. There will be an
$8.00 charge added to each order.
surcharge for re-usable ice packs and styrofoam coolers. There will be an
$8.00 charge added to each order.
From November 1st - March 31st
All 4 options of shipping are available
All 4 options of shipping are available
Standard Shipping Ground Delivery:(NOT available April 1st - October
31st) Monday - Thursday delivery in the continental United States,
only. Ground shipping charges are calculated per address and added
at check out time. 3- 5 days delivery time.
31st) Monday - Thursday delivery in the continental United States,
only. Ground shipping charges are calculated per address and added
at check out time. 3- 5 days delivery time.
3 Day Shipping: (NOT available April 1st through October 31st) Monday -
Thursday 3 business days anywhere in the continental United States
Thursday 3 business days anywhere in the continental United States
The delivery methods do not include order processing time
Note: Unfortunately at this time we do not ship to P.O. Boxes, Outside of the
United States or any Foreign Countries. Collins Chocolates is a perishable
product and deliveries cannot be guaranteed.
United States or any Foreign Countries. Collins Chocolates is a perishable
product and deliveries cannot be guaranteed.
UPS Ground
Standard Shipping
$6.95
$7.95
$9.95
$12.95
$14.95
$16.95
$19.95
$24.95
$29.95
49.95
Standard Shipping
$6.95
$7.95
$9.95
$12.95
$14.95
$16.95
$19.95
$24.95
$29.95
49.95
UPS
3 Day
$12.95
$13.95
$15.95
$18.95
$20.95
$22.95
$25.95
$30.95
$35.95
$55.95
3 Day
$12.95
$13.95
$15.95
$18.95
$20.95
$22.95
$25.95
$30.95
$35.95
$55.95
UPS
2 Day
$14.95
$15.95
$17.95
$20.95
$22.95
$24.95
$27.95
$32.95
$37.95
$57.95
2 Day
$14.95
$15.95
$17.95
$20.95
$22.95
$24.95
$27.95
$32.95
$37.95
$57.95
UPS
Overnight
$25.95
$26.95
$28.95
$31.95
$33.95
$35.95
$38.95
$43.95
$48.95
$68.95
Overnight
$25.95
$26.95
$28.95
$31.95
$33.95
$35.95
$38.95
$43.95
$48.95
$68.95
Order Size $
up to: $25.00
$25.01 - $38.00
$38.01 - $50.00
$50.01 - $75.00
$75.01 - $100.00
$100.01 - $150.00
$150.01 - $200.00
$200.01 - $250.00
$250.01 - $500.00
$500.01 - $600.00
up to: $25.00
$25.01 - $38.00
$38.01 - $50.00
$50.01 - $75.00
$75.01 - $100.00
$100.01 - $150.00
$150.01 - $200.00
$200.01 - $250.00
$250.01 - $500.00
$500.01 - $600.00
Please note shipping charges are per recipient.
Shipping to Alaska, Hawaii APO/FPO only available from October 31st till April 1st
There is no guarantee for APO/FPO delivery service nor is tracking available
to destination. Items are delivered to the main Military Postal Service which is
then responsible for final delivery.
to destination. Items are delivered to the main Military Postal Service which is
then responsible for final delivery.
Shipping Disclaimer
We are not responsible for delays resulting from the Carrier. Any claims for damage
in shipping must be made thru the carrier.
in shipping must be made thru the carrier.
Insurance
All candies are insured for easy replacement. United Parcel insures
all items up to a $100.00 value, if your order exceeds $100.00 we will
add the additional insurance charges to your order.
all items up to a $100.00 value, if your order exceeds $100.00 we will
add the additional insurance charges to your order.
Some items may incur an additional shipping charge due to their size/ weight and
or the distance that they are being shipped. We will contact you with these
charges before the order is processed for final approval.
or the distance that they are being shipped. We will contact you with these
charges before the order is processed for final approval.
Holiday Shipping
Please allow for additional time during the peak holiday season.
Multiple Orders
We can also ship to multiple addresses. Each address in a multiple address order
should be treated as a new order. Simply submit a new order for every address that
you are shipping to.
should be treated as a new order. Simply submit a new order for every address that
you are shipping to.
Address Accuracy
Please make sure your address information is accurate and complete. If the
address is incomplete it may delay receipt of the package and you will be
charged a fee to correct the address.
address is incomplete it may delay receipt of the package and you will be
charged a fee to correct the address.
Custom Orders
On Custom Orders extra time is needed. You will be notified via email
with an approximate shipping date. We try to expedite your order as
fast as possible.
with an approximate shipping date. We try to expedite your order as
fast as possible.
Truffle Orders
All Truffle Orders or any gift items that include Truffles are shipped UPS 2 day or
overnight depending on the heat.
overnight depending on the heat.
Custom Candymaking at its Finest
Copyright 2006 Collins Chocolates All Rights Reserved
How to Order
P.O.Box 714
Linwood,
North Carolina
27299
Phone:
336- 853-5200
Linwood,
North Carolina
27299
Phone:
336- 853-5200
Collins Chocolates....
The Perfect Gift for
Year Round Gift Giving!
The Perfect Gift for
Year Round Gift Giving!
2 Day Shipping: ( Available Year Round) Monday - Thursday delivery.
Guaranteed to arrive 2-3 working days after gift is shipped. Do not
count weekends in expected delivery date.
Guaranteed to arrive 2-3 working days after gift is shipped. Do not
count weekends in expected delivery date.
Overnight Air: ( Available Year Round) Monday - Thursday delivery.
Please place your order 2 days before you would like it delivered.
Please do not count weekends as expected delivery date.
Please place your order 2 days before you would like it delivered.
Please do not count weekends as expected delivery date.
Summer Shipping
Winter Shipping
The delivery methods do not include order processing time.
Shipping Rates
Truffle Orders not offered yet
Our ordering section is divided into 2 parts. There is a quick info section for
those that are looking for a fast checkout and the other section gives more
details on our policies for ordering, payment options, sales tax, shipping
information and delivery options.
those that are looking for a fast checkout and the other section gives more
details on our policies for ordering, payment options, sales tax, shipping
information and delivery options.
The quick info is pretty basic, we offer online ordering or mail order.
Online offers a shopping cart. For mail order you have to print out the
order forms in the "Order by Mail" section below. For mail order we receive
Visa, Mastercard, American Express, Discover, Pay Pal, Personal Check or
Money Order. Online we receive Visa, Mastercard, American Express,
Discover and Pay Pal.
Sales Tax (6%) will only be added to North Carolina orders.
All our candies are delivered by UPS. In winter months, standard, 3day, 2day
& overnight are available. We are not responsible if you choose a delivery
method and your candy melts. Please keep this in mind when shipping to
warmer parts of the country.
In summer months, standard delivery is available to SELECT areas only. All
other orders are either 2 day or overnight. Please note that during summer
shipping months all orders have an additional $8.00 charge for coolers &
ice paks to keep your candies from melting. All shipping charges are listed
below.
Online offers a shopping cart. For mail order you have to print out the
order forms in the "Order by Mail" section below. For mail order we receive
Visa, Mastercard, American Express, Discover, Pay Pal, Personal Check or
Money Order. Online we receive Visa, Mastercard, American Express,
Discover and Pay Pal.
Sales Tax (6%) will only be added to North Carolina orders.
All our candies are delivered by UPS. In winter months, standard, 3day, 2day
& overnight are available. We are not responsible if you choose a delivery
method and your candy melts. Please keep this in mind when shipping to
warmer parts of the country.
In summer months, standard delivery is available to SELECT areas only. All
other orders are either 2 day or overnight. Please note that during summer
shipping months all orders have an additional $8.00 charge for coolers &
ice paks to keep your candies from melting. All shipping charges are listed
below.
COLLINS CHOCOLATES
Your order will be made as soon as it is placed. All orders take one week
to be processed. Making candy by hand takes awhile. Shipping will be
within a week of your receipt of payment or clearance of personal check.
to be processed. Making candy by hand takes awhile. Shipping will be
within a week of your receipt of payment or clearance of personal check.
Quick Info
