Specializing in a Taste of the Carolina's
Our Products
Welcome to Customer Service
> Ordering Information
> Payment Options
> Sales Tax
> Shipping Information
> Delivery Options
COLLINS CHOCOLATES
Ordering Information
Here at Collins Chocolates we manufacture our products on a
daily basis so product is always fresh. All candies are made in
small batches for both our retail and wholesale operations.
Most items are in stock and can be shipped in 1-2 days after
receipt of payment or clearance of your personal check.
If something is out of stock please allow 5- 8 days and custom
orders can run longer. Holidays are very busy so try and place
orders as early as you can. You will be notified on receipt of
payment if there are any delays with your order.
COLLINS
CHOCOLATES
P.O.Box 714
Linwood,
North Carolina
27299
Phone:
336-853-2658
Our Chocolates have no preservatives or paraffin added and
this helps to insure top quality flavor. This also causes the
chocolate to melt at a lower temperature so special shipping
may be needed to assure our candies arrive fresh. All of our
products are shipped by UPS.
To insure that your product arrives fresh we ship Monday -
Wednesday only so that your candies do not get held up in
transport or get stuck sitting in a warehouse for the weekend
where they are exposed to temperature changes.
How to Order
North Carolina
the Home of
NASCAR
Online Ordering
Collins Chocolates offers you an online shopping cart to place your
order with us. Just click the items you want and they will
automatically be added to your cart. You can go back and forth
between product pages and the order form until you are ready to
check out and submit the order to us.
Our Candies are
Hand-Made and
Hand-Dipped!
When you are finished shopping and its time to check out, our
automated system will lead you through the checkout process.
Please fill out the shipping form with the recipients information
and select the delivery method. The billing form comes next, this is
to collect the customers billing information, email address and
additional comments about the order and then you can be led to
the Review Order page where you can make changes if you need
too.
We're just outside
of Lexington, N.C.
the BBQ capital
of the World!
When you click "Send Order" the order is processed and you are
taken to the Confirmation Page, this page can be printed for future
reference.
A UPS automatic rate calculater is built into our shopping cart
system. You will be presented with a UPS shipping method select
page when you are finished shopping. As soon as the shipping
method is selected you will be shown the exact shipping charge.
Please re-check all the shipping information. We are not
responsible for delayed shipments due to incorrectly entered
shipping information.
Order By Mail
Shop the web site online. Instead of submitting the order, print it
and mail it to us. Be sure to sign the order form. Please include
credit card information along with the expiration date, or check or
money order and your email for confirmation. Please do not send
cash.
Collins Chocolates...
the Perfect Gift for
Year Round Giving
Mail the printed order form to:
COLLINS CHOCOLATES
P.O.Box 714
Linwood, N.C.
27299
Payment Options
Pay by Credit Card using our Secure Server
We accept Visa, Mastercard and American Express
Credit Card Safety
Shopping at Collins Chocolates is safe. Our Secure Server
software encrypts all your personal information including credit
card number, name and address so that it cannot be read as the
information travels the Internet.
Pay by Check or Money Order
You can select to mail in your check or money order for the amount
of your order. With a check the order is not shipped until the funds
clear.
Pay by PayPal
Sales Tax
Sales Tax is collected on all North Carolina orders. North Carolina
law requires that we charge a sales tax on the full amount of the
order.
Shipping Information
We Use UNITED PARCEL as our Shipper
Delivery Methods
We use the following service for orders shipped to U.S. destinations
Standard Shipping Ground Delivery is available till April 2007
Effective April 2007 we will go into the Summer Shipping
rates and service offering 2nd day, 3rd day and overnight.
Our Delivery Times do not Include Processing Time to Make Your Order
Note: Unfortunately at this time we do not ship to P.O. Boxes, outside of the
United States or any Foreign Countries. Collins Chocolates is a perishable
product and deliveries cannot be guaranteed.
Order Size
by Dollars
up to: $15.00
$15.01 - $35.00
$35.01 - $55.00
$55.01 - $75.00
$75.01 - $100.00
$100.01 - $125.00
$125.01 - $150.00
$150.01 - $175.00
$175.01 - $190.00
Ups Ground Standard Shipping
$8.00
$9.00
$10.00
$11.00
$12.00
$13.00
$14.00
$15.00
$16.00
Please note prices are per recipient
Shipping to Alaska, Hawaii, APO/FPO only available from October 31st
till April 1st. Shipping rates are higher for these destinations.
There is no guarantee for APO/FPO delivery service nor is tracking
available to destination. Items are delivered to the main Military Postal
Service which is then responsible for final delivery.
Shipping Disclaimer
We are not responsible for delays resulting from the Carrier. Any
claims for damage in shipping must be made through the Carrier.
Insurance
All Candies are insured for easy replacement. United Parcel insures
all items up to a $100.00 if your order exceeds $100.00 please be
sure to add the additional insurance charges to your order.
Some items may incur an additional shipping charge due to their
size/weight and or the distance that they are being shipped. We will
contact you with these charges before the order is processed for
approval.
Holiday Shipping
Please allow for additional time during the peak Holiday Seasons
Multiple Orders
We can ship to multiple addresses. Each address in a multiple
address order should be treated as a new order. Simply submit a new
order for every address that you are shipping to.
Address Accuracy
Please make sure your address information is accurate and complete.
If the address is incomplete it may delay the receipt of the package
and you will be charged a fee to correct the address.
Custom Orders
On Custom Orders extra time is needed. You will be notified via
email with an approximate shipping date. We try to expedite your
order as fast as possible.
Custom Candymaking at its Finest
Copyright 2006 Collins Chocolates All Rights Reserved